I wrote this a few days ago, but with the release of the Freeh Report on Penn State's failed leadership during the child sex abuse scandal, the message is certainly contemporary.
On a side note but related to the Freeh Report, JJ from Phila continues to comprehensively cover the disappearance of former Penn State area prosecutor Ray Gricar.
His latest post is entitled Proving Walkaway and can be read by clicking here.
What is the connection to the Penn State scandal and the missing district attorney?
Ray Gricar was one of the prosecutors that decided against prosecuting Jerry Sandusky after accusations had been made against the former Penn State coach.
Anyway, here is my offering on responsibility for today.
The Mrs. learned mid-week, inadvertently, that older boy was placed in the wrong camp this week.
We all thought he was attending archaeology camp and would be out at a dig site Tuesday, but instead he was hiking at a general outdoor camp.
One organization runs both camps and the staff, times, drop-off, and pick-up sites are all the same.
The Mrs. spoke with the administrator who handles the paperwork, and evidently the woman accidentally put his enrollment forms in the wrong pile--causing him not to be placed in the digging camp that he has been looking forward to all year.
A camp that we shelled out some good money for.
Many years ago, I learned something the hard way.
When you are in charge of something and there is a customer service problem, just make it right.
Especially if it is related to a mistake you made.
Correct the mistake quickly.
And, take measures to ensure similar errors don't occur in the future.
A simple yet full-proof plan to make the best out of tense situations.
When confronted with her mistake, the woman from the camps instead said this to the Mrs.:
Well, I don't want to blame anyone here, but if your son would have said something yesterday, this would not have happened.
Blaming a fifth-grader who had simply assumed that there were two groups for the same camp and that it would be his bunch's turn to dig this morning?
That is guaranteed to get an immediate and unpleasant response from most parents.
Therefore, I apologize to anyone who was startled by the loud KABOOM heard from our neck of the woods Tuesday at about 1 pm.
It was the result of the exploding Mrs. giving the woman immediate and unpleasant.
Lots of immediate and unpleasant.
The situation was resolved and kiddo finished the week where he was supposed to be.
Hopefully, the administrator learned the same lesson that I did so many years ago.
Just take responsibility.
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